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DiRAD Technologies, Inc.

↓ The source of this information is the New York State open data website, https://data.ny.gov/.

Account Number: 11947

Vendor Number

Vendor Formal Name: DiRAD Technologies, Inc.

Formal Name of the Company

First Name: Lisa

First Name of the Company's Contact Person

Last Name: Wissert

Last Name of the Company's Contact Person

Telephone: 8007782927

Telephone Number

Business Description: DiRAD Technologies provides the entire call center stack. This includes staffed contact center services and contact center technology. DiRAD also provides AI-driven Interactive Voice Response (IVR) solutions, mass notification, chatbot, voicebot, and social media integration. As a 24-year Genesys partner, we are at the forefront of innovation, providing solutions that are used by large government agencies, utilities, and higher education institutions.

A brief description of the type of service provided

Certification: WBE

Type of Certification the company qualified for

Ethnicity: NON-MINORITY

Ethnicity of the Company owner(s)

Address Line 1: 9 Corporate Drive

Company Address

City: Clifton Park

City in which Company is located

State: NY

State in which Company is located

Postcode: 12065

ZIP code

Mailing Address Line 1: 9 Corporate Drive

Company mailing address

Mailing City: Clifton Park

City

Mailing_State: New York

State

Mailing Zip: 12065

ZIP code

Website: http://dirad.com

Company Website

Date Of Establishment: 1984-05-14

Date the Company was Established

ID6 digit NAICS code: 517810

North American Industry Classification System (NAICS) Code that identifies the type of business

NAICS Sector: Information

NAICS sector (Industry)

NAICS Subsector: All Other Telecommunications

NAICS Subsector

NAICS Title: All Other Telecommunications

Type of Business

NIGP codes: 88300 | 88343 | 91520

National Institute of Governmental Purchasing (NIGP) Codes

Name of Client Job Exp 1: Metropolitan Transportation Authority

The Business the vendor is working for

Largest Value of Contract: 3380545

Value (in dollars) of the the contract

Percent Self Performed Job Exp 1: 100

Percent of the job performed by the vendor

Date of Work Job Exp 1: 2022-06-01

Date the work was done

Description of Work Job Exp 1: Migrated 6 different call centers from multiple platforms to one cloud-based service. Implemented a

Description of the work done

Name of Client Job Exp 2: Memphis Light, Gas & Water

Name of second business the vendor is working for

Value of Contract Job Exp 2: 850000

Value (in dollars) of the the contract

Percent Self Performed Job Exp 2: 100

Percent of the job performed by the vendor

Date of Work Job Exp 2: 2023-12-01

Date the work was done

Description of Work Job Exp 2: Staffed call center and call center technology handling residential and emergency utilities calls.

Description of the work done

Name of Client Job Exp 3: Hampton Roads Transit

Name of third business the vendor is working for

Value of Contract Job Exp 3: 1056000

Value (in dollars) of the the contract

Percent Self Performed Job Exp 3: 100

Percent of the job performed by the vendor

Date of Work Job Exp 3: 2018-12-01

Date the work was done

Description of Work Job Exp 3: IVR system that provides route, schedule, real-time and general information to fixed route passenger

Description of the work done

Enrolled in PASSPort: Yes

Enrollment in the NYC's Procurement and Sourcing Solutions Portal (PASSPort)

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